When Renee lost her little girl, the funeral director she chose for the service brought her books about loss that he selected specifically for Renee and her children. This kind, caring man proceeded to tell Renee that the outpouring of support from her church and community was so immense that everything would be taken care of. In the months that followed her tragedy, he called to check in on Renee and her family. When she ran into him a year later at a school sporting event, he threw his arms around her and asked how she and each of her other children (whom he called by name) were doing.
Renee’s experience was exemplary, but not everyone has the same kind of compassionate care. We recently asked on our Facebook page at facebook.com/mygriefsupport “How was your grieving experience affected by the care you received at your funeral home?” Here were some of the responses.
When Therese’s son died, she was met at the door by an efficient but cold man, whose first words to her were, “And what was your son’s name?” After she managed to choke out her response, she was led directly to the caskets in the back of the funeral home where she was instructed to pick one out. (more…)