Online Reviews &
Reputation Management

What are Your Customers Saying About You?

5 Questions to ask about Online Reviews

Q Do you know how online reviews relate to ranking and search results?

With the advent of local search, reviews are more important than ever in determining your placement in results. Your competitor may edge you out if they have more reviews.

With hands-on assistance in optimizing and monitoring your business listings at review sites and online directories, Beyond Indigo Funerals customers are well-equipped to boost both business reputation and rankings.

Q Are you aware of which local directories are the top websites for posting reviews?

Not only do we help you claim, verify, and optimize your local business listings at the 3 major search engines (Google, Yahoo, Bing), we check for accuracy, and provide assistance in optimizing your listings at top local search directories, including Superpages, Yelp, Citysearch, Insider Pages, Merchant Circle, and Best of the Web Local.

Q Do you know how many reviews your business has, and what's being said online about your services?

Your potential customers probably do, since the reviews come up right next to your name in local search. Don’t be blindsided by bad reviews.

We provide you with comprehensive rating reports that definitively outline how your business is perceived online, with concrete numbers that show you how many reviews you have at each site as well as rating level (5-star, 4-star etc.).

Q Do you know how to help your business gain positive reviews?

Studies have shown that people are more apt to complain or post negative reviews, so how do you work with your satisfied customers to spread the word about your services?

At Beyond Indigo Funerals, we teach you how to work with your customers so that you have what you need to improve your online reputation. You get coaching and an array of resources that can help improve your customer satisfaction as well as your bottom line.

Q Do you know how to respond to negative reviews in order to mitigate their effect?

Responding to a negative review takes tact and skill, so as not to inflame the situation.

We show you optimal ways to respond and post replies to negative reviews, so that potential customers get the bigger picture, see that you are making improvements, and factor this into their decisions. We also help you identify patterns and trends as well as suggest solutions toward improving your business credibility and customer relations.

How did you do?

Online reviews have never been more important to your business. Even if you aren’t paying attention, your potential customers are. Contact us today to see how we can make reviews work for you.

Google Bing Yelp SuperPages